F A Q
If you don't see the answer to the question you are looking for, please contact us at 800/442-4440; email CustomerService@solutionspartner.com or fax 818/991-6533 and we will be glad to help.
Top 10 Frequently Asked Questions:
1. How can I place an order for with you for the first time?
You can call us at 800/442-4440 between 8:00 a.m. and 5:00 p.m. Pacific, and anyone who answers the phone can help you. We will gather some information on what you are interested in, set up your pricing, and process your order. If you prefer, you can fax us at 818/991-6533 24 hours a day/7 days a week. We will respond to your fax just as soon as we receive it. You can also email us at Sales@solutionspartner.com for equally prompt service.
2. How can I place a re-order with you?
You can contact your Account Manager directly via telephone, fax or email. However, any manner you choose to contact us will be handled by someone in the office in a timely manner. Our entire staff is empowered to answer your question, research your account, and fulfill whatever need you have at that time.
3. How long will my product take?
That depends on your product. Stock items ordered directly from the manufacturer take a matter of days. Your custom products that we have manufactured and stored for you in one of our strategically based warehouses are at most times just a day away. Production times for products vary based on the product and its specifications. Your Account Manager will advise you of this timeline when you place the order.
4. What is the minimum quantity for a custom order?
Minimum orders vary based on the product. There are many cases were minimum orders for custom products are very, very low. There are also many different ways we can help you to obtain a product you are looking for. Please contact us at 800/442-4440 or Sales@solutionspartner.com so that we can assist you in your search and answer any specific questions.
5. Do you have a price list?
Because most of our pricing structures are based on quantities and specifications that are unique to your individual clients, it is easier for us to customize pricing structures for each company or firm. Please contact us with questions for a prompt response. Our pricing is MOST competitive.
6. I don't have the room to store as much product as it would take to achieve a price break. How can you help me utilize my own buying power?
With several strategically placed warehouses throughout the United States, we allow you to order large but useable quantities for your exclusive use. This allows you to achieve the price breaks your annual usage provides you, without the concerns of space management. Our warehouse locations ensure your product is most likely a day away for prompt distribution when you are in need of your items. Storage of products is at no additional cost to you.
I would like to reduce the number of vendors that I order from.
By providing a wide range of filing, printed and promotional products, we enable you to eliminate many repetitive vendors. We are able to provide you a one-stop-shop vendor solution. Our competitive pricing structures guarantee you will always receive the most economical market price possible.
8. Is there a way to find out if I am spending too much for my products?
Because we are Your Solutions Provider, we are able to provide a comprehensive analysis of the products you use, the quantities you use, and what the use of each product is. We will then provide you with a total solution that maximizes efficiency, eliminates redundant products, maximizes your buying power, and reduces your overall costs. At the very least, we can verify that you are, indeed, getting the best product for the price you are paying.
9. I need something for a specific use but I can't find just the right product.
If you can describe what it is you need, we will either suggest an existing stock product, or we can design a product that fits your needs. If you are currently using an item that just doesn't quite do what it is you need it to do, we can either modify that product or design one that will make you 100% happy.
10. I have a product that I like very much, but I can no longer find anyone who supplies it. Can you help me?
Absolutely. The best option is to send us a sample of what you are interested in and in most cases we can exactly replicate it. If you can not provide a sample of your product, but you can describe it and it's function, we can reconstruct the specs in order to replicate the item.